Thank You for Using Snugee
Snugee refers to the services developed, owned, and operated by Nexura Innovation PTE. LTD.. (hereinafter referred to as “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information of every customer who accesses, uses, or purchases our products and services.
This Privacy Policy (“Policy”) describes how we collect, use, store, share, and disclose your personal data and applies to your use of our website (snugee.ai), mobile application (Snugee App), smart calendar (Snugee Family Pad), and any other products and services we offer (collectively, the “Services”).
“Personal Data” refers to information that can identify you as an individual, either alone or in combination with other information, including but not limited to your name, email address, billing address, mailing address, and phone number. Personal Data may also include transaction information you conduct on our website, whether free or paid, and publicly available information about you obtained from the internet (e.g., Google, Apple, Facebook, Microsoft) or service providers. We may also collect Personal Data if you choose to link third-party services, such as automatic synchronization with your online calendar.
If you are a California resident, additional information for California residents is provided below.
By accepting this Privacy Policy and our Terms and Conditions, you acknowledge that you have read, understood, and agreed to the terms of this Policy. Your continued use of our Services constitutes your acceptance of the practices described herein.
1. Information We Collect and How We Use It
Snugee collects Personal Data in various ways, including information you voluntarily provide (e.g., when completing forms) and information automatically collected when you access, use, or interact with the Services.
The primary purpose for collecting Personal Data is to operate, maintain, improve, and provide the features and functionalities of the Services you use. In some cases, providing information is optional, but in other cases, it is necessary for us to deliver the services to you.
Depending on how you interact with us and the Services you use, the Personal Data we collect may be used for purposes including but not limited to:
- Delivering the Services and tracking your purchases;
- Communicating with you regarding service support, including responding to your customer support requests;
- Sending promotional and event-related communications about our products and services, subject to your consent;
- Understanding and analyzing usage trends and user preferences;
- Improving the Services and developing new products, services, features, and functionalities;
- Investigating and preventing unauthorized access, fraud, or other illegal activities.
Photos and video content you provide are stored securely on our trusted cloud hosting providers’ servers, with modern and robust security measures in place to protect your privacy.
Your photos and videos are displayed on your Snugee product through encrypted protocols and are inaccessible to third parties.
We will never share your content with any third party unless you explicitly direct us to do so through the Services.
If you choose to use or link our Services with third-party services (e.g., syncing with Google Calendar), we will use the collected information to authenticate you, deliver requested Services, and transfer data between Snugee and the third-party service based on your instructions.
Third-party services or linked websites operate under their own privacy practices. This Privacy Policy does not govern their collection or use of your information, and we are not responsible for their practices.
We encourage you to review their privacy policies to understand how they handle your data.
Please refer to the list of third parties we may share information with for more details.
| Product Type | Third-party Company Name | Purpose of Use | Usage Scenario | Collection Method | Privacy Protection Statement |
|---|---|---|---|---|---|
| Firebase | Google.Inc | Used for user authentication and app push services | When the user logs in for authentication or receives push notifications for schedules or to-do tasks | Data is collected locally through the SDK and is not shared with any third parties. | https://firebase.google.com/support/privacy |
| Google Sign-In | Google.Inc | Used for user Google Sign-In | When the user registers or logs in using Google authorization | Data is collected locally through the SDK and is not shared with any third parties. | https://policies.google.com/privacy?hl=en |
| Apple Sign-In | Apple.Inc | Used for user Apple Sign-In | When the user registers or logs in using Apple authorization | Data is collected locally through the SDK and is not shared with any third parties. | https://www.apple.com/legal/privacy/en-ww/ |
| Outlook Calendar Subscription | Microsoft.Inc | Used to provide users with external calendar information display | When the user voluntarily authorizes subscription to their Outlook calendar | Data is collected locally through the SDK and is not shared with any third parties. | https://www.microsoft.com/en-us/privacy/privacystatement#mainhowweusepersonaldatamodule |
| Google Calendar Subscription | Google.Inc | Used to provide users with external calendar information display | When the user voluntarily authorizes subscription to their Google calendar | Data is collected locally through the SDK and is not shared with any third parties. | https://policies.google.com/privacy?hl=en |
| Azure | Microsoft.Inc | Used to provide users with speech-to-text services | When the user uses voice input to schedule or create to-do tasks, and the input is converted to text | Data is collected locally through the SDK and is not shared with any third parties. | https://www.microsoft.com/en-us/privacy/privacystatement#mainhowweusepersonaldatamodule |
| Weather inquiry | OPLAO FZCO | Used to provide users with local weather inquiry services | When the user checks the weather | Data is collected locally through the SDK and is not shared with any third parties. | https://www.weatherapi.com/privacy.aspx |
Each time you use our Services, we automatically collect information known as “Log Data.” This may include your device’s IP address, device name, operating system version, app configurations at the time of use, timestamps of your interactions, and other diagnostic data.
We may also collect analytics information about your device to better understand service usage patterns, improve the Services, and enhance the user experience.
This includes but is not limited to IP address, browser type, domain names, ISP details, files accessed on our website, operating system, access times, and time zone data.
5. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to monitor how users interact with our website and mobile app to better understand customer behavior and improve our Services.
Cookies are small files containing data, typically used as anonymous unique identifiers, sent to your browser from websites you visit and stored on your device’s internal storage.
You can delete or disable cookies through your browser settings. Please note, however, that disabling necessary cookies may impact the proper functioning of certain features of the Services.
6. When We Disclose Information
Unless otherwise stated in this Privacy Policy, we do not disclose your Personal Data to third parties without your consent.
We may disclose information in the following circumstances:
- Third-Party Services: As described above, if you link third-party services with our Services, information will be shared according to your settings.
- Advertising Partners: We may collaborate with partners to manage advertising on other websites and may share email addresses for ad targeting purposes. Our partners may use cookies or similar technologies to provide ads based on your browsing activities and interests but will never contact you directly via email. We never sell your Personal Data to any third party.
- Legal Compliance and Prevention of Harm: We may disclose your information if required by law, subpoena, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of users and the public.
- Corporate Transactions: In the event of a merger, acquisition, or asset sale involving Snugee, your information may be transferred to the acquiring entity. You will be notified of any such ownership changes via email or prominent notice on our website.
We value the trust you place in us by providing your Personal Data.
We implement appropriate physical, technical, and organizational measures to safeguard your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, in accordance with industry standards.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
We encourage you to also take precautions, such as protecting your account credentials.
Our services are not directed to children under the age of 13. If you are under 13, you must not use our services.
We do not knowingly collect Personal Data from children under 13. If you are a parent or guardian and believe your child has provided Personal Data to us, please contact us immediately so we can take appropriate action.
9. Additional Information for California Residents
The table below provides a detailed description of the categories of personal information we collect, the purposes for which we use it, and how we use and share such information for business purposes.
| Personal Information Category | Purpose of Collection | Business Use and Sharing |
|---|---|---|
| Login credentials (including but not limited to account, user nickname, and authorized account information required to link to third-party services) | 1.Verify the authentication relationship between you and the service2.User identification during service usage3.Provide security, prevent fraud, and abuse | 1.Interoperate with third-party service providers as necessary2.Interoperate with law enforcement agencies in the case of legal requests3.Interoperate with entities in the event of company transactions4.User information shared and communicated with others |
| Contact information (including but not limited to email address, phone number, and shipping address) | 1.Fulfill orders and provide services2.Communicate with you for management and other purposes3.Enhance security4.Provide marketing services to you5.Provide after-sales and customer service | 1.Provide information to entities in the event of company transactions2.Applications, websites, and third-party services integrated with or using our products |
| Financial and transaction information (including but not limited to payment account information and purchase history) | 1.Provide subscription or unsubscription services2.Payment operations3.Comply with legal requirements | 1.Service providers handling payment transactions |
| Device and online identifiers (including but not limited to Android ID, IP address, operating system type and version, approximate location inferred from IP, device serial number, and device name)） | 1.Analyze product usage2.Improve services and provide personalized services3.Push notifications4.Provide security and prevent fraud and abuse | 1.Hosting and other trusted service providers2.Law enforcement agencies in the case of legal requests |
| Service usage information (including but not limited to logs of service usage and content used within the service) | 1.Improve services and provide personalized services2.Provide services and use for billing purposes | 1.Interoperate with third-party service providers as needed |
| Your content information (including but not limited to photos, videos, and calendar information) | 1.Use various features and services of Snugee | 1.Interoperate with third-party service providers as needed |
Under the California Consumer Privacy Act (“CCPA”), California residents have specific rights regarding their Personal Data.
You have the right to:
- Request disclosure of the categories of personal information we collect, sources of that information, business purposes for collection, and categories of third parties with whom we share information;
- Request access to or a copy of specific personal information we hold about you;
- Request the deletion of your personal information, subject to certain exceptions;
- Request information about any financial incentives we offer (if applicable);
- Exercise these rights without discrimination.
Please note that certain information may be exempt from such requests under applicable laws.
We will take reasonable steps to verify your identity before processing any requests, which may involve matching two or more data points provided by you with our existing records. If verification is unsuccessful, we may request additional information.
We do not “share” personal information as defined under the CCPA, nor do we sell any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and will become effective immediately upon posting.
If changes are significant, we will provide more prominent notice or seek your consent where required by law.
Continued use of our website or services after the effective date constitutes acceptance of the updated Policy.
11. Account Information and Data Deletion
You may update, correct, or delete your Personal Data and preferences through the Snugee App at any time.
Please note that we may retain certain information as necessary to comply with legal obligations or for legitimate business purposes.
If you have any questions or suggestions regarding this Privacy Policy, please contact us at:
support@snugee.ai