Thank you for using Snugee.
IMPORTANT NOTICE BEFORE USE:
This User Agreement (“Agreement”), along with any documents referenced herein (collectively, the “User Agreement”), constitutes a legally binding contract between you (“you” or “User”) and Nexura Innovation PTE. LTD. (“we,” “our,” or “us”).
By using the application software (“Snugee App”) and products (including but not limited to the Snugee Family Pad) provided by us, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.
If you do not agree with any part of this Agreement, you must not use the Services and must promptly delete any installed copies from your devices.
We reserve the right to amend this Agreement at any time by posting an updated version on our website. Continued use of the Services after the changes become effective constitutes your acceptance of the revised terms.
- Snugee refers to the software system developed by Nexura Innovation PTE. LTD., available for download across various platforms and intended solely for installation and use on supported mobile operating systems, including but not limited to Android and iOS versions.
- Services refer to the services provided to you by Nexura Innovation PTE. LTD.. through the licensed software on your device.
1.1 You must meet the minimum age requirement to use the Services (13 years old in the United States, 16 in Europe, 11 in Thailand).
1.2 If you are under 18 years of age, parental or legal guardian consent is required.
1.3 You are responsible for providing accurate and complete registration information and maintaining the confidentiality of your account credentials.
2.1 Service Usage.
You are granted a non-exclusive, non-transferable right to access and use the Services subject to this Agreement.
2.2 Restrictions.
You may not:
- Infringe, misappropriate, or violate any rights of others;
- Reverse engineer, decompile, translate, or otherwise attempt to discover the source code or underlying components;
- Submit personal information of children under the age of 13.
2.3 Third-Party Services.
We are not responsible for any third-party products you use in connection with the Services.
3.1 Your Content.
You retain ownership of all input provided to the Services. Subject to compliance with this Agreement, you are granted ownership rights in the Output generated.
3.2 Use of Content to Improve Services.
Content may be used to develop and improve services unless you opt out by contacting support@snugee.ai.
3.3 Accuracy.
The Services may occasionally generate inaccurate or misleading information. Users are responsible for independently verifying any Output.
4.1 Ownership.
All intellectual property rights in the Services and Snugee belong exclusively to Nexura Innovation PTE. LTD..
4.2 Usage Restrictions.
You may not:
- Copy any part of the Service without prior written consent;
- Distribute the Service or its access credentials;
- Modify or alter the Service.
4.3 Enforcement.
We reserve the right to pursue legal remedies for any infringement of our intellectual property rights.
5. SECURITY AND DATA PROTECTION
5.1 Security.
You must implement reasonable measures to protect your use of the Services and notify us immediately of any security issues.
5.2 Processing of Personal Data.
You are responsible for compliance with data privacy laws when processing personal data through the Services.
6.1 Effective Date.
This Agreement remains in effect until terminated.
6.2 Termination Rights.
We may terminate or suspend access for material breaches or for legal, operational, or security reasons.
7. DISCLAIMERS AND LIMITATIONS OF LIABILITY
7.1 Disclaimers.
The Services are provided “AS IS” without warranties of any kind, express or implied.
7.2 Limitation of Liability.
We are not liable for indirect, incidental, or consequential damages arising from the use of the Services.
The Services offer multimodal input (voice, text, etc.). User experience may vary based on environmental conditions.
9. AI-DRIVEN ALERTS AND NOTIFICATIONS
The Services use AI to provide alerts and reminders. We are not responsible for errors in AI-generated outputs.
10. CROSS-DEVICE SYNCHRONIZATION
The Services synchronize data across devices. Synchronization is dependent on network and device compatibility.
11.1 Relationship of the Parties. These terms do not create a partnership, joint venture, or agency relationship between you and Snugee or any of Snugee’s affiliates. Snugee and you are independent, and neither party has the authority to enter into contracts or assume obligations on behalf of the other party without the prior written consent of the other party.
11.2 Brand Use. You may not use the name, logo, or trademark of Snugee or any of its affiliates without our prior written consent.
11.3 Copyright Complaints. If you believe your intellectual property rights have been infringed, please contact us by email at support@snugee.ai. Upon receipt of a complete notice, we will take appropriate action, including contacting the alleged infringer when necessary. We may remove or disable the content claimed to infringe, and may terminate the accounts of repeat infringers.
Written claims of copyright infringement must include the following information:
- The physical or electronic signature of a person authorized to act on behalf of the copyright owner;
- A description of the copyrighted work you claim has been infringed;
- A description of where the infringing material is located on the site;
- Your address, phone number, and email address;
- A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
11.4 Assignment and Delegation. You may not assign or delegate any of your rights or obligations under these terms, including those related to changes in control. Any purported assignment or delegation is invalid. We may assign these terms to any affiliate in the case of a merger, acquisition, or sale of all or substantially all of our assets, or as part of a corporate reorganization.
11.5 Notices. All notices shall be made in writing. We may use the registration information you provided or an email address associated with your use of the services to notify you. If delivered by email or in-product notification, the service will be deemed given upon receipt.
11.6 Waiver and Severability. If you fail to comply with these terms, and Snugee does not take immediate action, this does not waive any of Snugee’s rights. If any part of these terms is determined to be invalid or unenforceable by a court with jurisdiction, that provision will be enforced to the fullest extent possible without affecting the enforceability of the other provisions.
11.7 Entire Agreement. These terms, together with any policies incorporated herein, constitute the entire agreement between you and Snugee regarding the use of the services and supersede any prior or contemporaneous agreements, communications, or understandings between you and Snugee regarding the subject matter, unless there are specific terms for service use or any applicable corporate agreements.
11.8 Governing Law and Dispute Resolution. Any dispute, controversy, or claim arising out of or in connection with this agreement, including its formation, interpretation, breach, termination, or validity, shall first be resolved through amicable negotiations; if negotiations fail, both parties agree to submit the dispute to the competent people’s court where Nexura Innovation PTE. LTD.. is located. If any provision of this agreement is deemed invalid by a court with jurisdiction, it shall not affect the validity of the remaining provisions or any part thereof, and you and Nexura Innovation PTE. LTD.. shall continue to perform in good faith.
12.1 Behavioral Manipulation. Snugee does not engage in any form of behavioral manipulation, coercion, or persuasion that may deceive, exploit, or unduly influence users in unethical ways. The system operates transparently and ensures that users are not subjected to manipulative strategies that infringe upon their autonomy or decision-making ability.
12.2 Exploitation. Snugee does not exploit users’ vulnerabilities or intentionally cause physical, psychological, economic, or other harm. The system is designed to prioritize the well-being and safety of users, and the development of any features or functionalities is done with ethical considerations to prevent exploitation and protect users’ rights and interests.
Users are required to fulfill certain obligations to maintain the integrity and security of the system. These obligations include:
12.2.1 Compliance with Terms. Users must comply with the terms of use and all applicable laws and regulations when accessing or using Snugee. This includes refraining from engaging in any activities that may harm the integrity or security of the system.
12.2.2 Responsible Use. Users are responsible for their actions when using Snugee and may not engage in activities that could harm the system or its functionalities. This includes avoiding attempts to bypass security measures, introduce malicious code, or engage in any other activities that could disrupt the operation of the system.
12.2.3 Reporting Issues. Users are encouraged to report any concerns about violations of the terms of use or suspected breaches to Snugee. This includes any observed behavioral manipulation, exploitation, or other prohibited practices during the use of the system.
13.1 Billing Policy. Certain aspects of the services may require payment or other fees. If you choose to use any paid aspects of the service, you agree to the applicable pricing and payment terms. Our pricing and payment terms are incorporated into these terms by reference. Snugee may, at its discretion, add fees and charges for new services, and may increase or modify the fees and charges for existing services; however, if we provide you with a specific term and subscription fee for your use of the service, we agree that the subscription fee will remain unchanged during that term. Any changes to our pricing and payment terms will take effect after the billing cycle following notification of such changes.
13.2 “Subscription Fee” refers to the amount you pay for a specific portion of the subscription service.
13.3 Subscription
13.3.1 Automatic Renewal. Subscriptions are provided on an auto-renewing basis. Your subscription will automatically renew at the end of each subscription period as determined when you subscribed, with each renewal period being the same length as the initial subscription period (each such period referred to as a “Subscription Period”), unless and until you cancel the relevant subscription according to the cancellation procedure specified in Section 13.3.3 of these terms. If you register for a free trial of the service, your subscription (and the first subscription period) will begin when the free trial ends.
13.3.2 Automatic Billing and Policy. When you purchase a subscription, you expressly acknowledge and agree that:
(i) Snugee or its third-party payment processors have the right to charge you the applicable subscription fee, any applicable taxes, and any other charges you may incur during the purchase and use of the subscription, adjusted according to the terms and conditions of these terms, as long as your subscription continues;
(ii) your subscription is continuous until 1. you cancel such subscription (including any notice period specified in Section 13.3.3 of these terms), and 2. your access to such subscription or service is suspended, interrupted, or terminated in accordance with these terms. You acknowledge and agree that the billed amount may vary due to promotional offers, changes to the subscription fee under the pricing and payment terms, and/or changes to applicable taxes, and you authorize us to charge your payment method for the revised amount.
13.3.3 Cancellation Procedure. To cancel any subscription, you must do so one day before the start of the next subscription period using the corresponding feature of the service. You will continue to have access to the subscription until the current subscription period ends.
13.3.4 Cancellation or Refund. You may choose to cancel your user account or any subscription. Purchases are non-refundable; Snugee is not obligated to provide a refund, but may choose to do so at its discretion. In the following cases, you acknowledge and agree that: (i) Snugee suspends or terminates your subscription, user account, or these terms, or (ii) you cancel your subscription, you will not receive any refunds, whether due to suspension, termination, or cancellation, nor will you receive a refund for any unused time on your subscription, any prepayments associated with your subscription, any licenses or subscription fees for any portion of your subscription, or any content or data related to your user account, or for any other matter.
13.4 Payment Information or Taxes. In connection with the payment of subscription fees for the service and/or any other monetary transactions, you may be required to provide general billing information such as your name, billing address, and credit card information to us or the applicable third-party payment processor. All information you provide during monetary transactions with the service must be accurate, complete, and up-to-date. You agree to pay all fees associated with your payment method when interacting with the service, according to the applicable prices at the time such fees are incurred. You authorize us to directly charge your payment method or credit card or debit card, or indirectly through a third-party payment processor for such amounts. We cannot control any fees that your bank may charge you when collecting subscription fees or any other charges, and we disclaim any and all liability in this regard. If you are directed to a third-party payment processor, you will be subject to the terms and conditions of that third party’s service and its privacy practices. Before using such third-party services, please review their respective terms, conditions, and privacy notices. Without limiting the generality of the above, you acknowledge and understand that by using the service, you agree to be bound by the terms of service of Stripe, as well as any other third-party payment processors we may choose to employ from time to time. You acknowledge and understand that third-party payment processors may charge and retain third-party fees when you pay the subscription fees. Unless otherwise stated herein, subscription fees are non-refundable. If you believe you have been charged incorrectly and wish to request a refund, please contact us at support@snugee.ai. You will be responsible for paying any applicable taxes related to your monetary transactions with the service (if any).
13.5 Free Trial. We may, at our discretion and at our sole choice, offer a free trial for specific parts of the service, subject to the terms provided. If you register for a free trial of the service, we will automatically charge your payment method on the first day of the first subscription period after the free trial ends, and charge you on each subsequent billing date according to these terms. If you wish to avoid being charged, you must cancel your free trial on the last day of the free trial period. Cancellation of the free trial may be effective immediately. You acknowledge and agree that any offers provided through the service, including but not limited to subscription offers, may change at any time and may change from time to time.
14. Data Processing and Privacy
We prioritize the protection of user data and are committed to maintaining the highest standards of privacy and data security. Our data processing practices are governed by our Privacy Policy, which is part of these Terms of Use.
We may change the entity providing the software services to you based on business adjustments. The changed entity will fulfill this agreement with you and provide services to you. Such changes will not affect your rights under this agreement. In the event of a dispute, you may determine the entity you are contracting with and the party in dispute based on the specific service you are using and the specific actions affecting your rights. All headings in this agreement are for convenience and readability only and have no actual meaning, and cannot be used as a basis for interpreting the content of this agreement.